Refund Policy
Due to the digital nature of our products, all sales are final and we do not offer refunds, exchanges, or cancellations once an order has been placed.
When We Can Help
If you experience a technical issue such as a corrupted file, missing format, or incomplete download, we will work with you to resolve the problem. This may include providing a corrected file or an updated download link.
Non-Refundable Situations
- Accidental purchases
- Incompatibility with your machine or software
- Not knowing how to unzip or transfer files
- Change of mind after purchase
- Stitch-out results affected by fabric, stabilizer, thread, needle, hooping, or machine settings
Before You Purchase
Please review the product page carefully for file formats, design sizes, and hoop requirements. If you are unsure about compatibility, contact us before purchasing.
Contact
If you need assistance, email mystoragekit@gmail.com with your order number, the design name, and a short description of the issue. Adding screenshots or photos will help us assist you faster.
By purchasing from our store, you acknowledge and agree to this Refund Policy.